SHIPPING

If you have ordered multiple items, we batch them together as one shipment, unless otherwise requested via email.

Rush Orders :

Some of our styles can be rush ordered*. If you are interested in placing a rush order:

  • Please email the style name and custom details to linda@mcmurrydesigns.com along with the date by which you would like to receive it.

  • If you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).

  • You can also call 616-600-3689 and speak with us to determine if we can accommodate your specific rush order request.

*Please note that there will be surcharge for rush order items and overnight shipping options.

RETURNS AND EXCHANGES 

Exchanges and Refunds :

Please review our return and exchange policies below:

To request an exchange or a return please contact us within seven days of receiving your order. A full refund will be given for the purchase price of the item and tax. You will not receive a refund for shipping costs. All items must be new and returned in the original packaging. Customers are responsible for all return shipping.

Resized items, custom projects, made-to-order and special order items are final sale.

Ready to Ship Items :

A full refund for the purchase price of the item and tax. You will not receive a refund for the initial shipping cost. All items must be new and returned in the original packaging. Customers are responsible for return shipping. 

Custom, Resized, or Modified Items : 

We do not accept returns or exchanges on custom, resized, modified, engraved, or made-to-order jewelry. Please note that we do not accept responsibility for items that have been modified or resized by another jeweler.

Order Changes and Cancellations : 

We do not accept order changes or cancellations on any custom designs once an order has been placed.

Please allow approximately eight weeks for completion of your custom design order. Once complete, you will receive an email with shipping and tracking information.

If you have a specific requirement for delivery or are interested a rush order project, please email us at linda@mcmurrydesigns.com.